Privacy Policy for The Household Partnership
Last Updated: February 2026
At The Household Partnership, we take the privacy of our clients and candidates seriously. This policy explains how we collect, use, and protect your personal data when you use our services.
1. Who We Are
The Household Partnership (referred to as "we", "us", or "our") is a domestic staffing agency based in Surrey, UK. We act as a Data Controller for the information provided to us by both households seeking staff and individuals seeking employment.
2. Information We Collect
Because of the personal nature of domestic staffing, we collect more detailed information than a standard business:
For Clients (Households):
Identity & Contact: Name, email, phone number, and home address.
Household Details: Number of residents, presence of children/pets, and specific lifestyle requirements.
Property Information: Gate codes, alarm instructions, or specific security needs (only if necessary for the placement).
Financial Data: Bank details for invoicing and payment processing.
For Candidates (Staff):
Identity & Contact: Name, address, and contact details.
Employment History: CVs, references, and professional certifications.
Vetting Documents: Copies of passports/IDs, driving licenses, and DBS (criminal record) checks.
Special Category Data: Health information or dietary requirements (only if relevant to the role).
3. How We Use Your Data
We use this information to:
Matchmaking: To connect the right staff with the right household.
Vetting: To verify the identity and suitability of candidates.
Communication: To send CVs to clients and job descriptions to candidates.
Legal Compliance: To fulfill our duties regarding "Right to Work" in the UK.
4. Our Lawful Basis for Processing
We process your data under the following legal grounds:
Contractual Necessity: To perform the service you have requested (finding a job or finding a staff member).
Legitimate Interests: To run our agency efficiently and ensure the safety of the households we serve.
Legal Obligation: To comply with UK employment and tax laws.
Consent: For any marketing communications you choose to receive.
5. Data Sharing and Transfers
We do not sell your data. We only share information in the following ways:
Client/Candidate Matching: We share candidate CVs with potential employers and household details with shortlisted candidates.
Third-Party Vetting: We may use professional background check services or reference-checking software.
Legal Authorities: If required by law (e.g., HMRC or law enforcement).
6. Data Retention
We keep your data only as long as necessary.
Placement Records: We generally keep records for 6 years following a placement to satisfy legal and insurance requirements.
Unsuccessful Applications: If we do not place a candidate, we may keep their CV for up to 2 years to consider them for future roles, unless they ask us to delete it.
7. Your Rights
Under UK GDPR, you have the following rights:
The Right to Access: You can request a copy of the data we hold about you.
The Right to Rectification: You can ask us to correct any inaccurate information.
The Right to Erasure: You can ask us to delete your data (the "Right to be Forgotten").
The Right to Object: You can object to our processing of your data for marketing.
8. Security
We use industry-standard encryption and secure cloud storage to protect the sensitive information of our Surrey-based clients and candidates. Access to your data is strictly limited to authorized staff within The Household Partnership.
9. Contact Us
If you have any questions or wish to exercise your data rights, please contact us at: Email: enquiries@thehouseholdpartnership.co.uk